![]() The Attributes Values that are not specified by the option are put at the bottom of the list, except for the value None, which it is always the first item. This option contains a comma-separated list of Business Attributes Value Names that specifies the order of the Business Attribute Values. Valid Values: A valid name of a Business Attribute.Ī character string that specifies the name of the Business Attribute that contains the Attribute Values that are used as an enumerated value for a disposition code.īeginning with release 8.5, you can specify the display order of Business Attribute Values by creating an interaction-workspace section in the annex of the Business Attribute, and then add the option. If the values of the default field codes are empty, the following field code is used: $Interaction.MainParty$. ![]() The content is populated based on contact attributes, attached data keys, or outbound record fields that are defined by a string that contains at least one of the following field codes: $Interaction.CaseId$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$, $OutboundRecord.PhoneType$, $OutboundRecord.PhoneNumber$, $OutboundRecordField.Z$ (where X: name of contact attribute, Y: attached data key name, Z: name of custom outbound field). This content is typically used when placing an outbound call where the origin contains a string such as 'outbound call to xxx'. This option is enabled when the value of the or option contains the History key. Specifies the content of the 'Origin field of the Case Information area. Valid Values: A string that contains a composition of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$, $OutboundRecord.PhoneType$, $OutboundRecord.PhoneNumber$, $OutboundRecordField.Z$ (where X: name of contact attribute, Y: attached data key name, Z: name of custom outbound field).ĭependencies:, ![]()
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